Utilities encounter significant challenges in consistently delivering outstanding customer service and maintaining high satisfaction levels. Clear and effective communication is critical to meeting these objectives. MRA provides a comprehensive solution with our Diga-Talk Network, powered by advanced Kenwood NEXEDGE technology, ensuring exceptional quality, reliability, and flexibility directly to your operations.
When your customer is on the line, your vehicle has a flat tire, your lineman encounters an emergency, or your water pipe begins to leak, swift action is essential to resolve the situation. The right communication tools are vital—they ensure your message promptly reaches the appropriate personnel, allowing issues to be addressed efficiently. With effective communication, solutions are always within reach.
When configuring a radio system, one must identify the coverage needs before a system is selected. The following questions need to be answered:
If the answer to any of these questions is maybe or yes, then it may make sense to have a system connected to our Diga-talk network. Our network provides excellent coverage at your manufacturing facility by us installing a network node at your facilities. This will facilitate the following:
Unlike cellular devices, it is completely legal to use two-way radios while driving so that you are not subject to fines and liability for use of cellular phones while driving. This allows you to stay in contact with your field personnel, delivery truck fleet or any other personnel who are off site.
Small utility companies often use cellular phones to communicate with their vehicles, which can be effective when managing a fleet of five or fewer vehicles. However, as the fleet grows, the challenges associated with cellular phone dispatch increase exponentially. Eventually, these inefficiencies can overwhelm dispatch operations, making it necessary to adopt a two-way radio system. Additionally, some utility companies may prohibit the use of cellular phones, or find them ineffective due to factors such as rugged terrain, limited cellular coverage, the unavailability of the cellular network during emergencies, or other considerations.
Using a cellular phone is not a good solution to the issues presented by the utility industry because of the following:
Two-way radio will give control of the business back to company management. Utility operators face huge challenges in being able to keep an unhappy customer as calm as possible. Having two-way radio to facilitate getting help to the customer in the shortest time possible as well as keeping the customer informed as to the progress of the pickup time goes a long way to keeping a difficult situation under control. Issues cited by utility personnel that are solved with our Diga-Talk Network radio include:
Two-way radio provides significant benefits to the utility operator besides facilitating easing the customer concerns. Radios allow the company to operate more efficiently cutting costs of operation so that profits increase. A government study conducted many years ago concluded that 3 radio equipped vehicles can perform the work of 4 non radio equipped vehicles, a 25% reduction in cost and a 33% increase in efficiency.
Click here to view an interactive presentation on Communications Solutions for Utilities. There are many interactive features in the presentation by clicking on the arrows.
With many utilities, a central dispatch is often required. MRA dba Raycom has many solutions that will significantly enhance your central dispatch. Products such as RadioPro which provides a centralized dispatch, add many key features such as call logging and voice recording and can allow your key personnel to have access to your radio system from their cellular phone. Application Focus on Energy
Our Digi-Talk network is the perfect solution for reliable wide area communications over Southern California since we have more sites, more frequencies and more coverage than anyone else. Often, the office manager would benefit from being able to take their radio home to facilitate communications with other personnel who are on the job working. This is easily accomplished with Diga-Talk while it could be difficult to impossible to accomplish with any other vendor.
Try our Diga-Talk radios with the following great features:
Remember the 3 rules of making money in real estate, Location, Location and Location. The 3 Cs of radio communications are Coverage, Coverage and more Coverage. Our customers demand coverage. Every utility provider has their own need for coverage which is never the same as another provider. By providing more coverage in Southern California than any other radio company, we can provide solutions when the others can’t do it. By using the Diga-Talk Network, we can provide our operation with the coverage you need and the coverage for your key personnel to use at home. Read more…
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