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The Need to Train

Someone brought to my attention a news story about the Palisades fire, specifically mentioning that radio communications were identified as a factor. Of course, it was not our system involved in the problem. We have sites that cover the area, and we kept them running...
The AI dilemma

The AI dilemma

The pros and cons of Artificial Intelligence, its current capabilities, and its role in reshaping business customer service interactions.

AT&T Phone Outage

AT&T Phone Outage

The nationwide AT&T phone outage that occurred early this morning, its potential causes, and the importance of alternative communication methods.