Exceptional Service Will Set You Apart From Others
For decades, the hospitality industry has relied heavily on the use of radios, and with good reason. Radios serve as an indispensable tool for overcoming logistical challenges, especially when it comes to locating and communicating with staff members dispersed across a large property. In venues such as sprawling hotels, sizable resorts, or expansive event spaces, employees are constantly on the move—whether they are attending to guest requests, managing housekeeping duties, or handling maintenance issues. With so many designated areas for staff to perform their tasks—or even to step out of the spotlight for a brief respite—it often becomes nearly impossible to keep track of everyone using traditional methods.
The dynamic nature of hotel operations makes real-time communication not just a convenience, but an absolute necessity. Housekeeping might be servicing guest rooms on multiple floors, engineers could be troubleshooting problems from the basement to the rooftop, while concierge teams move between lobbies, entrances, and event spaces. In the absence of instant communication, managers and colleagues would lose valuable time searching for team members, risking delays in service and reduced guest satisfaction.
Radios provide an elegant and efficient solution to these challenges. By equipping employees with two-way radios, hotels ensure that staff can instantly reach each other, regardless of their location on the property. A quick call over the radio allows teams to coordinate swiftly, resolve issues, and keep services running smoothly. For example, when a guest requests extra towels, front desk staff can radio housekeeping immediately, ensuring prompt delivery. If a technical problem arises, maintenance teams can be alerted and directed to the precise location without delay.
Moreover, radios support not just daily operations but also emergency protocols. In critical situations requiring rapid response—such as medical emergencies, fire alarms, or security threats—the ability to broadcast information instantly across teams can make all the difference in guaranteeing guest and employee safety.
Using a cellular phone is not a good solution to the issues presented by the hospitality industry because of the following:
- The initial cost of smart phones is high and the reliability is low
- Cellular phones often need to be rebooted
- Missed calls end up going to voice mail which significantly delays message throughput
- Cellular phones almost always fail during a major emergency
- Cellular systems become instantly overloaded during a major emergency
- It takes too long to dial, wait for the phone to ring and receive an answer compared to Push-To-Talk with two-way radio.
- Only 2-3 people can discuss an issue at the same time with cellular. With two-way radio, any size group of people can be part of the same conversation
Two-Way Radio is the solution because coverage is within your control. By installing a site at your facility, Diga-Talk can provide you with exceptional coverage and allow you to use your radios while away from the property. Radio systems typically work well over a wide area but do not work well inside buildings or work well inside a building complex but do not work well over a wide area. No one else can provide you with the best of both worlds with a radio that can work well at your facility and still work well over a wide area.
Most hotel operations have a need for more than one talk group. Front desk / bellmen on one talk group, maintenance on another talk group, maid service on a third talk group, security on a fourth talk group, catering on a fifth talk group, etc. When the facility is larger than what can be reliably covered with simplex radios, a repeater would need to be installed for each talk group with conventional radios. This can be cost prohibitive for many reasons and may have significant co-channel interference. We can provide you with your own system that is subject to all the issues of conventional radio, but it will not work as well as having our Diga-Talk network.
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Try our Diga-Talk radios with the following great features:
- Loud and clear quality audio that can be heard under loud noise conditions with Kenwood’s noise reduction technology
- Quick access to your personnel – connection time is typically 1.0 second or less
- GPS tracking can tell you where your crew are located
- Eliminate the distraction and illegal use of cellular while driving
- The liability associated with a driver getting into an accident while using a cellular device can cost a company far in excess the cost of a two-way radio system
In larger hospitality facilities, a central dispatch is often required. MRA dba Raycom has many solutions that will significantly enhance your central dispatch. Products such as RadioPro which provides a centralized dispatch, add many key features such as call logging and voice recording and can allow your key personnel to access to your radio system from their cellular phone. Application Focus on Hospitality
Digital radio is often the solution to the problems associated with hotel operations. NEXEDGE digital radios offer a solution to coverage issues because the very narrowband digital will get 20% better range than the equivalent analog radio, thus solving coverage issues. Call us for a demonstration of what we can do for you. Since each property is different, the solution needs to be matched with the challenges offered by the property in question. Read more…